Privacy Policy
This Privacy Policy explains how Clean Slate collects, uses, discloses, and retains personal information in connection with its website and move-in and move-out cleaning services in Canada.
Information We Collect
We may collect contact details, property and access information, service preferences, appointment details, payment-related information, and any photos or notes you choose to provide for scope review. We may also collect limited technical information such as device, browser, and usage data when you visit the website.
How We Collect Information
We receive data when you submit an inquiry, request a quote, arrange access, confirm an appointment, communicate with us, or share condition photos and instructions. Some information is generated automatically through website use, such as log data, device identifiers, and cookie-related records.
Cookies We Use
Cookies may be session-based or persistent. They are used to support core site functions, remember basic preferences, and understand how the site is used so we can maintain and improve it. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
Cookie Controls
You can usually block or delete cookies through your browser settings, and some browsers allow you to manage tracking preferences more specifically. If cookies are disabled, parts of the site may not function as intended.
Why We Use Information
We use personal information to respond to inquiries, prepare quotes, review property scope and access details, schedule appointments, coordinate handover timing, carry out cleaning visits, manage payments, maintain records, improve the website, and meet legal or accounting requirements.
Service Providers and Other Recipients
We may share personal information with payment processors, website hosting providers, communication tools, and other operational vendors that help us run the business. These parties are expected to use the information only for the services they provide to us and to protect it in a manner consistent with their obligations.
Legal Disclosures
We may disclose personal information when necessary to comply with law, respond to lawful requests, protect our rights, or support the establishment, exercise, or defence of legal claims. We may also share information where disclosure is otherwise permitted by applicable law.
Subject to legal limits, you may ask to access, correct, or delete certain personal information, or object to some processing where applicable. We may need to verify your identity before acting on a request and may decline requests that conflict with legal duties or legitimate business records.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records. If we cannot fully comply, we will explain the reason where required by law.
Retention periods depend on the type of information and the reason it was collected. Booking, invoice, and communication records are kept for a practical period to manage the service relationship, resolve questions, and meet legal or accounting obligations. Information that is no longer needed is deleted, anonymized, or otherwise handled in a reasonable manner.
The updated version will apply once posted on the website unless a different effective date is stated. Where a change is material, we may provide additional notice through the site or by direct communication if appropriate.